III. IDENTIFICATION OF A MINOR IN THE FACILITY AND HIS RELATIONSHIP TO THE
ADULT WITH WHOM THEY STAY
1. The Facility Staff identifies the child and his/her relationship with the adult with whom
they are staying in the Facility. These activities are performed by the Facility's reception staff. In the event of
a justified need, any other member of the Facility's staff is also authorized to perform identification.
2. The procedure for identifying a child and their relationship to the person with whom they are staying at the
Facility includes the following actions by the Facility staff:
• a. The Facility staff asks the guest for the child's document (e.g. identity card, passport,
school ID, document in the mObywatel application) and the document of the adult
and records their data in the system containing the data of the Facility's guests.
• b. In the absence of documents indicating the relationship of the child and the
adult - the staff asks both the adult and the child about this relationship. The Company establishes
an example scheme of a conversation with an adult and a child, the content of which is included in
Appendix No. 4 to the Standards.
• c. If the adult is not the child's parent or legal guardian, the staff
asks whether the adult has a document confirming the consent of the parents or
legal guardians for the adult to travel together with the child (e.g. a written
declaration). Information about the existence or lack of such a document is
recorded in the system covering the data of the guests of the Facility.
• d. If the adult does not have a document confirming the consent of parents or
legal guardians, the Facility staff asks for the telephone number of these persons,
and then calls and confirms the child's stay in the Facility with an unfamiliar adult
with the knowledge and consent of the parents/legal guardians. If possible, the child
should confirm that the person with whom contact was established is his or her parent or
legal guardian.
• e. If verification in the manner described above is not possible, the Facility staff
asks to complete a declaration, the template of which is Annex No. 5 to the
Standards.
3. In the event of the lack of willingness to present the child's document or to indicate the relationship with the child,
the Facility staff explains that the procedure serves to ensure the safety of children
using the Facility and has been developed in compliance with legal obligations
imposed on facilities providing hotel services. The primary purpose of the questions is to
ensure the safety of all children staying at the Facility.
4. After a positive explanation of the matter, the guest should be thanked for the time spent
making sure that the child is well cared for.
5. If the conversation does not dispel doubts regarding the suspicion of the adult and
their intention to harm the child, the Facility's receptionist notifies the
supervisor of these doubts in a manner that does not arouse suspicion in the adult staying at the Facility
with the child. The supervisor should also notify the Facility's security service, if
they are present at the Facility. These notifications are made without the guest being present. Both the child and the adult should be
under constant observation by the staff until the matter is resolved.
6. The Facility's receptionist supervisor decides to notify the Police or, in case of doubt, takes over the conversation with the adult who came to the Facility with the child,
in order to obtain further explanations.
7. If the conversation confirms the conviction of an attempted or committed crime
to the detriment of a child, the superior notifies the police of this fact and from that moment applies
the procedure for responding in the event of a reasonable suspicion of harm to a child (item IV
of the Standards).
8. Staff of departments of the Facility other than reception should immediately notify
the superior of noticing suspicious or unusual circumstances or behavior,
in particular those listed in paragraph 12 below.
9. In the situation described in paragraph 8 above, the superior, depending on the circumstances,
verifies to what extent the suspicion of harm to the child is justified and, if necessary,
conducts explanatory actions or notifies the Police.
10. The Facility Staff takes special care and pays special attention to the situation of
disabled children and children with special educational needs, especially when,
due to the child's disability, it is impossible to obtain information
confirming the data provided by an adult.
11. Identification is mandatory if an
unusual or suspicious situation is identified, indicating a possible risk of harm to the child.
12. Unusual or suspicious situations include in particular (but not exclusively)
the occurrence of the following circumstances:
RECEPTION
• The Guest avoids providing their personal data or the child's data; the Guest requests an anonymous
check-in or openly provides incorrect data.
• The Guest gives the impression that they do not know the child's personal data, confuses them.
• If more than one adult arrives with the child - these people provide different
data about the child.
• The Guest states that they do not have their own or the child's documents; does not want to provide an explanation.
• The Guest arrives with the child late, gives the impression of being in a hurry.
• During registration, the child seems restless, stressed or forced to stay in the Facility with an adult. The child avoids eye contact with the
adult with whom they arrived.
• The child does not know where they are or when asked about the purpose of their
travel gives inconsistent answers.
• The child gives inconsistent answers regarding their relationship with the adult or the
location of their parents.
• During registration, the Guest looks around, verifies the arrangement of the
monitoring cameras, and shields themselves from the camera.
• The Guest takes the child directly to the room, gives the impression that they do not want
the child to make contact with the person working at the reception desk or any other person.
• The Guest staying in the Facility with the child clearly avoids other people during their
stay in the Facility, avoids conversations initiated by the staff (even so-called small talk).
• The Guest staying in the Facility with the child invites other people to the room who are not
guests of the Facility.
• The Guest pays in cash or by prepaid card, and the payment is made
daily (e.g. because they do not know how long they will be staying at the Property) or
asks someone else to pay for the accommodation.
• The Guest rents a room for a non-standard period: for hours, for part of a day or for a very
long period.
• The Guest has items that can be given to children as gifts.
• The Guest who arrives with a child does not have luggage or arrives with very little luggage.
• The Guest arrives at the Property with a child with whom they have not checked in before.
• The Guest behaves towards the child in a sexually charged manner, and the relationship between the
adult and the child does not seem natural and caring.
• The Guest with a child rents a room in which there are fewer beds than people checked in - e.g.
a double bed for a person adult, does not ask for an extra bed.
• The child is dressed inappropriately for the weather or inappropriately for the
adult with whom they arrived (e.g. there is a clear difference in the financial status
of the adult and the child).
• The child arrives at the Facility late at night or at a time when they should be at school.
• Adults who are not guests of the Facility are in the lobby, seem to observe
the surroundings and make contact with the guest of the Facility who arrived with the child.
RESTAURANT, BAR
• Guest is with a child with whom he/she was not registered at the Property.
• People from outside, not registered at the Property, seem to be looking for customers and offering them something.
• Guest asks the Property staff or other people about sexual services for adults, including young people.
• Teenagers are waiting for an adult who picks them up and does not appear to be their
parent or guardian.
• Children who appear to be unattended, ask for food, drinks or money.
• Suspicious exchange of cash or gifts between an adult and a child.
• Child seems restless, nervous, avoids eye contact.
• Adult behaves in a sexually suggestive manner towards a child – it is not a
natural and caring relationship.
• An adult gives a child alcohol or substances that may be intoxicants.
• An adult, staying alone with the child, hurriedly buys alcohol and
goes to the room with it.
• During the stay, the adult and the child do not come for the ordered breakfast or
use breakfast in an unjustified hurry at a time when there are the fewest guests in the room.
SWIMMING POOL / SAUNA AREA
• Despite the child's objection to this person's presence, the adult goes with the
child to the changing room, toilet, sauna.
• A child entering or staying in the swimming pool area with an adult is
stressed, does not seem to enjoy being there.
• The adult behaves in a sexually charged manner towards the child - this is not
a natural and caring relationship.
• An adult who is not with the child spends time in a space intended for
children, watches the children.
ROOM SERVICE
• A “Do Not Disturb” card (or similar) is permanently displayed on the door of the room where
children are staying.
• No consent to clean the room during the guest's stay.
• A large amount of cash is seen in the room in a visible place (this does not authorize the staff
to search the Guest's personal belongings).
• Children left unattended in the room for a long time or do not leave the room at all
(e.g. food is brought to them).
• There are numerous computers, mobile phones, SIM cards, payment card readers, digital media (memory cards, discs, pendrives) and other similar items in the room,
which may indicate illegal transactions or possession of
prohibited content.
• In the room where the guest is staying with a child, there is a camera.
• The adult and the child do not leave the room often, they almost never leave or only
at times when there are few guests moving around the Facility.
• The Guest staying with the child orders meals, drinks (especially alcohol) to
the room, does not allow meals to be brought inside, expects the order to be left
outside or picks it up with the door slightly ajar.
• There are children's clothes or toys in the room, even though the child has not
been registered for stay in the Facility.
• There is a large amount of alcohol or drugs visible in the room where the adult has registered with the child or where
an unregistered child is staying.
• There are condoms or items of an erotic nature, etc. in the room where the adult has registered with the child or where
an unregistered child is staying.